Refund policy

We want you to be happy with your Galaxy Tees order.

Because many of our items are printed to order, please check your size, colour and personalisation details carefully before placing your order.

Non-personalised items may be returned if you contact us within 30 days of receiving your order. Items must be unworn, unused, unwashed and returned in their original condition.

Personalised or custom-made items cannot be returned or exchanged because you have changed your mind, ordered the wrong size, or entered the personalisation incorrectly. This includes items printed with names, numbers, years, custom text, images or other customer-supplied details.

If your order arrives faulty, damaged, incorrect, or we have made an error with the personalisation, please contact us as soon as possible with your order number and clear photos of the issue. We will review the problem and arrange an appropriate solution, which may include a replacement or refund where appropriate.

Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

Please do not send items back without contacting us first, as this may delay your return or refund.

If you have any further questions, please contact our customer service team at:

Email: galaxyteesuk@gmail.com
Trade name: Galaxy Tees
Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP